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WEBINAR: Functional Coatings to Enhance BEVs

Pros, Cons of Car Dealership Salespeople Wearing F&I Hats

Feb 20, 2019

Highlights

Auto/Mate Chairman Recalls Crash Course on How the FTC Works

Feb 15, 2019

In a Wards Q&A, Auto/Mate Chairman and CTO Larry Colson talks about the doomed CDK-Auto/Mate deal and its aftermath.

Car Salespeople Still Go Missing on Customers, Survey Says

Feb 11, 2019

A new Roadster study says salespeople put deals at risk by stepping away from their customers an average of...

Auto Dealerships Become ‘Click and Mortar’ Spots

Jan 14, 2019

Today’s auto consumers rely on the Internet to shop and research vehicles, but physical stores still play a big...

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AI Gets Emotional, Finds Its Way Into Car Dealerships

Dec 20, 2018

AI “is not futuristic, not scary, and already real,” says Joe Chura, CEO of Dealer Inspire, a technology and website provider. “It will change the world faster. At dealerships, it can do everyday tasks.”

Online Car Buying Less About Technology, More About Customer Experience

Nov 30, 2018

Despite technology that allows an almost complete vehicle transaction online, “there isn’t a growing number of people doing it,” says Doug Betts of J. D. Power.

Digital Marketers, Dealers Escalate Battle of the Bots

Nov 27, 2018

“It is important for us to recognize it as an issue and do something about it,” says Dealer.com’s Andy MacLeay.

Five Digital Retailing Mistakes Car Dealers Should Avoid

Nov 26, 2018

LAS VEGAS – How dealers price vehicles is their own business, says Amit Chandarana who won’t go there. But he does offer a piece of advice in the pricing department...

‘Your Website Sucks,’ Says Digital Expert with Critical Eye

Oct 31, 2018

Amit Aggarwal of J.D. Power offers tips on how companies can improve their customers’ digital experience.

Evangelist of Dealership CRM System Meets All Kinds

Sep 24, 2018

Sometimes Mark Vickery is preaching to the choir, other times he’s trying to convert doubters who aren’t convinced CRM systems...

Auto Dealers Must Do the Selling, But Data Analytics Sure Helps

Sep 17, 2018

“A lot goes into technology, but then a human has to sell the car,” says Mike Cooperman of Ninedezine.

Reading ‘Digital Body Language’ Becomes Auto-Retail Marketing Skill

Aug 30, 2018

Marketers have adjusted strategies to “a non-linear process and a multi-channel world,” says Andy MacLeay of Dealer.com.

Toyota Dealership Takes a Cue From Netflix

Aug 24, 2018

“We have brought dealerships into the 21st century,” says Joydrive CEO Hunter Gorham.

Large Automotive Digital Marketer Started at a Dealership

Aug 23, 2018

“The next 20 years will look very different than the last 20 years,” says Dealer.com’s general manager, Mike Rother.

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