Every dealership service department has had customers who come in and then, for whatever reason, decline recommended maintenance and repair work. Rarely, if ever at some dealerships, is a second effort made to get that business. Second efforts are...
A bill designed to force auto makers to provide diagnostic repair codes to independent service shops passed an early legislative test in June, narrowly making it though a congressional subcommittee by a 14-13 vote. Auto makers had agreed...