With unemployment high these days, it seemingly should be easy to hire and keep dealership service technicians. Advertise for help, and get inundated with applicants, right? Wrong. As every service manager knows, only a fraction of those seeking...
A new report says that not only are phoning and texting while driving still serious issues, but distracted driving may soon soar as Echo Boomers increasingly hit the road with their iPhones, iPads and various other mobile Web-surfing devices. Yet...
Auto makers' parts pricing uses the same dealer net-to-list percentages on the majority of parts. It may differ somewhat between product lines. But within the same line, the percentage generally is the same, regardless of the cost of the part. As...
I was pumped to see the number of people smiling again when I had the opportunity to speak at a recent parts and service-department meeting sponsored by an auto maker. What a welcomed sight to see industry folks in a good mood. We have a lot to be...
There has never been a time, except perhaps when all auto manufacturing ceased during World War II, when the service manager had to be thinking about making things happen. Units in operation are down, warranty work and reimbursements both are off...
Americans are putting more miles on their vehicles, 50,000 or more, than on their previous vehicles. Many say they'll keep their vehicle until it dies. So says a survey by AutoMD, an online repair resource. The survey results suggest consumers are...
The Hoffman Auto Group has finished a $40 million construction project, with much of the money going towards increasing the capacity of dealership service departments. Nine buildings at three locations are virtually new, Co-Chairman Bradley...
I spoke with a number of people lately who told me their fixed operations have been going great. Congratulations! But it's not the time to allow any of your staff to start believing everything is so wonderful that we can't get better. We can...
Mike Anderson Chevrolet consistently has finished first or second in metro Chicago sales despite stiff competition from many same-brand dealers in the market.
OEConnection LLC began as a joint venture with the Big Three auto makers to provide online selling and procurement of original equipment parts for auto makers, their dealer networks, and dealerships' wholesale customers. Now, the seven-year-old...