A long list of auto makers now is onboard and supplying Infomedia with parts data to help dealers compile fast, accurate service quotes. Here in the U.S., the company has deals with GM, Toyota and Chrysler so far.
Loss leader advertising basically means selling a product or service where the business actually takes a loss to get the customer in the door. Despite the implication, dealers don't necessarily have to take a loss for loss leader advertising to...
Tracking employee performance in dealership service departments isn't rocket science, says Randy Cyb, a fixed-operations consultant. But nor is it something done often, he adds. A majority of managers get too caught up in operational details and...
BMW of North America Inc. wants more of its 338 U.S. dealers to use a computerized system to do vehicle inspections when customers arrive for repair and maintenance work. The auto maker is offering a special program subsidy for dealers who sign up...
It's time to have fun again with fixed operations using eCommerce and at the same time lowering some costs and increasing profits. Sounds good, right? Then let me offer dealership service departments a simple and easy to remember eight-step FIXED...
IBM is helping Mazda North America Operations transform the way customers buy automotive accessories and service through a Web presence able to respond to market shifts within 15 minutes. As a result, Mazda says it is reducing costs, saving...
AmeriCredit Corp. began in 1992 with a mission to provide subprime financing nationwide as an alternative to the portfolios of captive lenders that preferred prime-rated buyers and products of their parent auto makers. But now, one of those auto...
Dealership service departments must be all things to all vehicle owners to speak, to stay profitable these days, say fixed-operations gurus such as Ed Kovalchick. That means having the facility and staff that can repair all makes and models...