Porsche Cars North America says all three dealerships involved will continue with their existing service operations. The new off-site locations are additional capacity to better serve more customers.

Since 2015, Volvo Car USA has retailed more than 270,000 vehicles with Volvo on Call. The service is complimentary for the first four years of ownership. So far, the automaker has logged 5,500 connected-vehicle bookings. Volvo Valet began in March...

The glasses allow Mercedes-Benz experts to see remotely what a technician sees in real time, to help diagnose and fix complicated problems without having to visit the dealership. Porsche Cars North America uses a similar system with augmented...

“We’re working hard on this,” NADA Chairman Charlie Gilchrist says of initiatives to address a national auto-technician shortage.

Car dealers, OEMs and suppliers will share best practices at the Automotive Warranty Management Summit Oct. 22-23.

Adhering to five disciplines prevents delays, friction and waste in getting vehicles ready for the used-car lot.

The polled dealers’ high concentration on fixed operations corresponds with an overall industry trend.

The right approach turns them into positive customer interactions.

“Cross-department selling like this helps build experience cohesion and brand consistency and strengthens the customer relationship and retention,” says Jim Maxim Jr., president of MaximTrak.