Study measures the financial value of happy customers. 

Despite the government cash-for-clunkers program’s goal of replacing older vehicles with lower fuel economy and higher emissions with new models, older cars generated an average 9.1% profit compared with 8.8% for new ones.

Many car dealers offer customers a free initial maintenance plan to encourage that all-important first service visit. 

They will drive themselves, but autonomous vehicles will need repair work, says NADA president. 

Many dealers are caught up with the idea that if they can change oil in 15 minutes or less they are doing a great job. However, the point isn’t to rush through the process, but to maximize revenue.

Car dealerships can cut costs and increase profits by speeding up how long it takes to get vehicles frontline-ready.

“The site was muddy and not very customer friendly, but we amazingly grew our business during construction,” says dealer principal Jim Deacon.

“This type of education and workforce development is just what we need,” U.S. Sen. Charles Schumer says of the Greater New York Automobile Dealers Assn.’s facility.

“Particularly now as you get into January and February, these next couple allocations are going to be on the weaker side,” Subaru’s U.S. COO says of expected low inventory.

Car dealerships’ back-end operations keep the money and customers coming in.