Dealer Connect continuously scans a vehicle’s operating status. It reports problems via a smartphone app.

Dealer associations and colleges team up to train today’s auto technicians, who are in short supply. 

“Fixed operations has not had enough online attention,” says Denim Simkins of Performance Auto Group.

“Our dealers view this as a way to differentiate the client experience for Lincoln owners,” says Andrew Frick, Lincoln North American director-sales and services. 

EFG’s parts-sourcing network could lead to new on-the-spot repair-warranty products for franchised dealers.

JLR says the retailers’ A$120 million-plus investment includes seven new or upgraded facilities in New South Wales, eight in Queensland, two in Victoria and one in South Australia.

The acceleration of available single-solution software that mines data across the spectrum of the retail operation and turns it into revenue could mean the big-bang moment is drawing near for dealers.

Consumers say what they like, sort of like and don’t like about auto dealership service departments. 

A survey of U.K. women drivers shows 96% want to see more females when they visit showrooms and vehicle-servicing facilities. At present, only 1% of vehicle technicians are female even as women drivers soon will outnumber men.

Here are three ways car dealers can keep customers coming back for service work.