Cars.com Experience Report guides brands, stores to entice customers.

The automaker will sell electric and plug-in hybrid electric vehicles via upscale Liverpool department stores.

Training and customer bases give dealers the edge in EV repair and maintenance.

CDK study explores how EVs will boost service work.

"It will deliver a first-class experience by offering a complete vehicle scan for 100% of our owners,” says David Tait of Mercedes-Benz Manhattan.

Connected-vehicle data is enabling fleets and dealerships to harness the power of predictive analytics.