Sen. Mitch McConnell, in a U.S. Senate tribute, calls Kentucky dealer Jack Kain a and a master of customer service. Kain, 75, this year's incoming National Automobile Dealers Assn. chairman, has been a dealer since 1952. With white hair and an...
Following an interview at company headquarters in Auburn Hills, MI, Chrysler Group Chief Operating Officer Tom LaSorda was off to Chicago to visit dealers and attend a Jeep dealership Premiere Night showcasing new vehicles. He says he's been...
William Lovejoy retired from General Motors Corp. two years ago but the former vice president of sales and marketing is still remembered at corporate headquarters as the guy who fixed the auto maker's banged-up relationship with its dealers. Our...
Let's play Jeopardy. Answer: This pays for itself with one more car sold a month. Question: What is the most overused and under-delivered closing line that dealers hear from vendors? Dealers endure countless number of vendors asking for their...