Art Grayson, a Pontiac dealer from Knoxville, TN, had his come to an end after more than four decades. He has been a member of NCM's The 20 Group, formerly The Pontiac 20, since the assemblage's inception in 1962. Prior to his absence, Grayson had...
Something strange is happening on Wisteria Lane. Between the adulteries and murders, Mike Delfino, the hunky plumber/private investigator is taking time out of his hectic schedule to do a little yard work. As the camera pans deliberately over his...
Often a dealer's first reaction to poor numbers in the finance & insurance office is to place a classified help-wanted ad. While that might seem like an easy solution, it really should be the last resort towards improved performance. Dealers...
Customer Relationship Management (CRM) took center stage at the National Automobile Dealers Assn. convention this year. Today, CRM is vita, as more consumers rely on it for product information and comparison shopping. I talked to many dealers at...