Wait times are among the key reasons service customers avoid dealers, reports J.D. Power.

Lease penetration for the whole new-car industry was 24% of retail sales in the first quarter, up from 19% a year earlier, experts report.

Collaboration between OEMs, aftermarket entities and regulatory bodies is imperative to develop standardized procedures and guidelines for vehicle customization.

Publicly traded franchised dealer groups strategize on how to maximize service.