If a car dealership staff can’t provide the red carpet treatment – or any help at all – what is the point?

Many vehicle owners put off winter maintenance until just before a holiday. 

Training the sales team on F&I products, features and customer benefits, as well as the value to the dealership as a whole, will ensure a smoother transition to the F&I manager.

Toyota says the recall involves counterfeit brake pads sold by online supplier Westend Spares between June 2013 and October 2015. The fakes were found to contain asbestos, a cancer-causing substance.

The GANVAM industry group says full-year sales could top the 2014 total by 22.7%, updating a forecast of a 16% increase released only 12 days earlier. Sales after nine months were tracking 24% over prior-year, WardsAuto data shows.

Poorly answered or unanswered phone calls send customers to the competition. 

Many early Japanese-brand dealerships in the U.S. didn’t even have pre-owned vehicle departments.

“Dealers must establish the value of their store’s service department early,” says DealerSocket’s Marylou Hastert. 

Under-utilized auto service departments drain profits.

Actor Duane Johnson is a longtime fan, the automaker says, with three Fords in his garage, including an F-150 pickup said to be his favorite.