Industry Voices

Unlocking new revenue streams requires reinvention – from hardware to software provision – and significant investment, which isn’t coming easily. Choosing what to stop doing is as important as what to do next.

New supervisors might find managing people is harder and more challenging than selling or servicing products.

Innovative digital tools streamline processes and make customers happier.

Roadside service benefits many people, both providers and stranded motorists.

Speaking out of turn was an itch I couldn’t scratch enough, and it started showing.

Vehicles of tomorrow will be wizards, thanks to AI.

A more open and educational dealership environment would boost store relevancy in the digital age.

Millennials are about to become the biggest automotive-purchasing group. It could affect dealers big time, especially in the way they communicate with customers.

State acts have a significant impact on how dealerships may collect, store and share personal customer data.

The catalog of threats to connected and autonomous vehicles is growing. Manufacturers and suppliers will have to come up with a solid battle plan to prove to regulators that they can keep drivers and passengers safe.