To see the 2002 Ward's e-Dealer 100 list, click here. Requires Adobe Acrobat Reader For free download, click here. It began at dinner five years ago, according to Mirza Thomas, Internet services director for the Jim Koons Automotive Companies...
I'm always amazed at the difficulty with which manufacturers speak to dealers; dealers to salespeople and salespeople to their customers. It seems that our brains shift from direct response to a cagy, manipulative behavior whenever there's a...
How often do we see a favored team lose an important game? Fairly often. It happened as recently as the Super Bowl and we see it each year during the NCAA basketball championship series. Is there anyone who believes the favored team wasn't capable...