Four years ago, Bank of America's Floyd S. Robinson saw a need to use the Internet to streamline RV dealerships' floor planning. So Robinson, as president of the bank's specialty group which, among other things, finances recreational vehicles...
To see the 2002 Ward's e-Dealer 100, click here. Requires Adobe Acrobat Reader For free download, click here. Ken Smith set a 2001 goal for Internet sales to total about 40% of his overall business. The Kellogg, ID-based dealer was off by about 22...
Next to people, one of the hardest things in the parts department to manage are expenses. My research points to two underlying reasons. One, the manager lacks a grasp of what expenses to control or how to control them. Two, you're busting with...
Ninety-eight percent of sales people sell from nine to 11 vehicles a month and stay with a particular dealership about 10 months. The others the top 2% sell between 21 and 24 vehicles a month and stay with a particular dealership about 60 months...
Create a audience for accessory sales Are you finding yourself with an abundance of accessories, including expensive entertainment centers and navigation systems? Is the normal promotion with the showroom displays and spiffs for salespeople...