At Fresh Beginnings Inc. in Valdosta, GA, a management station in the middle of a call-center room rises above operators conducting hundreds of conversations. It gets a visitor's attention. We did that intentionally, says company founder and...
How do dealers use the New York International Auto Show to spark sales among an expected 1.2 million motor enthusiasts? Let us count the ways. A Taste of Knowledge With competitive vehicles in every price, size and class spread about 846,000 sq...
Should a dealer own or lease the dealership's property? Investment in real estate can involve time, expertise, lots of capital and a degree of risk. I pose the own-lease question to a client who has traditionally been an investor in his dealership...
More and more dealerships are using e-contracting for processing auto financing, but it is still too new to see widespread use. Online loan-processor DealerTrack Inc. touts e-contracting's benefits, including the elimination of contracts in...
It was summer on the lot and hot winds blew between rows of shiny new vehicles. Despite a gleaming new facility and a much-needed inventory boost, monthly sales lagged badly. Discontent among the dealership's employees was palpable and revolt (in...