During the recession, dealerships honed their skills in relating better to customers, finding financing options and revisiting training. It’s paying off now.
More of the F&I process will be automated in the future to speed transaction time. But despite the emerging technology, F&I remains a people business, says Robert Gault of Classic Chevrolet.
Some dealerships such as Earl Stewart Toyota in West Palm Beach, FL, provide their own extended-warranty contracts and work to get every customer covered.
The F&I function is an integral component of the vehicle-acquisition process. It will not be relegated to a relic of the past any time soon.
Today’s car buyers are different, says Tim Blochowiak of South Protective, an F&I provider. “They are more educated...
