Buyers see battery-electric vehicles as the biggest driver of change in the future. They find automobile dealers to be credible purchase advisers, though dealers aren’t as confident about their BEV expertise.
Outdated internet sales processes that focus on data capture and old-fashioned lead generation tools no longer meet consumer expectations, resulting in disengagement from prospective buyers.
Modern retail training involves walking through your current process and examining how your steps to a sale match up with how customers want to shop today.