His reputation as a straight-shooter serves him well A year ago, the General Motors Corp. high command asked William J. Lovejoy to take a position tantamount to taking over Napoleon's troops at Waterloo. GM wanted the likeable New Yorker to...
A second LincolnMercury point folded in the Detroit market.In Farmington, MI, Jack Demmer LincolnMercury closed three years after it was purchased from Robert Dusseau.Owner William Demmer says the franchise would be consolidated with that of Krug...
Nuts and bolts web site works for California dealership Bob Corsons of Frontier Toyota has never really bought into the hype of selling cars online.The fleet sales manager says the Valencia, CA dealership created its web site a little less than...
How to be an effective dealership manager Let's be frank - if you work for a dealership, then your primary goal is to make money. Period. You may have secondary goals to serve the interests of your customers, employees, and be a good corporate...
We once again turn to dealers to find out what's on their minds and what concerns them. Plenty, it turns out. Here's what they had to say:Ernest Boch Norwood, MA "The year 2001 will be more competitive"Ernest J. Boch sells Toyotas, Oldsmobiles...
Keep sales people on their toes when it comes to product knowledge. I carry around in my pocket new dollar coins. I will ask a question about the features on a vehicle and if the sales person gets it right they get a buck tossed to them.It's a...
Online dealer financing and auctions are coming simultaneously in early 2001 from World Omni Financial Corp., the financing and leasing arm of JM Family Enterprises.The financing system, developed with the Internet channel E-fin, will roll out...
No all "A" students, but no flunkies either Manufacturers constantly are grading dealer performance in sales volume, customer satisfaction and a plethora of other areas. Ward's Dealer Business decided to give the dealers a chance to grade their...
Toyota site has better closing rate than for walk-ins "The Internet a lemon?" "FounderingSales.com?"That's what banner headlines in Fortune magazine and the Detroit Free Press proclaimed, citing direct-sales dot-coms' gloom and doom in sales...
I ATTENDED THE AMERICAN INSTITUTE OF STRESS' 11th annual congress in Hawaii. Presenters, who came from all over the world, are giants in the field of medicine and science.The conference was intellectually way over my head, but the negotiated room...