CRM: It stands for customer relationship management and it's a term we're hearing more often in automotive retailing today for good reason. As new vehicle sales pull back from recent highs, CRM offers one of the best opportunities to increase...
(Part two of a two-part series) I do not have enough space in this month's sales meeting for a little start up story so we are just going to get right into it. Note also that today's meeting will make more sense if you read part one in May's issue...
Dealers on the 15th annual Ward's Dealer Business 500 are getting bigger and stronger. Since 1997 when the total revenue average per dealership on the Ward's 500 equaled $90.9 million the total revenue average has increased approximately $10...
General Motors Corp.'s minority dealer program hit all of its growth targets last year but its future may be even tougher than its imperfect past. The number of GM minority dealers grew from 320 in 1999 to 350 last year, 70% of them owned their...