We once again turn to dealers to find out what's on their minds and what concerns them. Plenty, it turns out. Here's what they had to say:Ernest Boch Norwood, MA "The year 2001 will be more competitive"Ernest J. Boch sells Toyotas, Oldsmobiles...
Keep sales people on their toes when it comes to product knowledge. I carry around in my pocket new dollar coins. I will ask a question about the features on a vehicle and if the sales person gets it right they get a buck tossed to them.It's a...