International automotive industry I.T. developer, Infomedia Ltd, signed a five-year global data license agreement with Hyundai Mobis to supply its electronic parts catalog system (EPC), Microcat., to Hyundai dealers around the world. Last year...
Automotive dealerships must significantly improve their online customer service, according to results of a study by Metricals, a New York-based research firm. The study evaluated dealership responsiveness based on 16,826 anonymous online tests to...
Information technology, however, continues to be a major expense for most dealers. According to a recent survey commissioned by EDS, 78% of responding dealers say IT will be significant in terms of their overall competitiveness in the next three...
Aprils issue of Wards Dealer Business truly was a pioneering effort. It marked the first time any independent, objective organization had taken a close look at how the Internet is influencing business at the dealership level. But one industry...
It was originally intended as an exclusive online for Chrysler Group dealers who certified for the automaker's Five Star customer satisfaction program. But three years into Five Star, now all Chrysler Group dealers can use the service. It features...
The Internet's full impact on the automotive retail industry may not be on the actual sale of automobiles, but on management of dealerships, says Maryann Keller, a noted industry analyst. NADA, manufacturers and dealers seem to agree as they all...