Mahle claims to be the world’s first supplier to enable independent workshops to perform battery diagnostics on EVs with the Mahle TechPRO diagnostic tool launched in March.

As customers keep their cars and trucks longer, dealership groups say they’re adding shifts and increasing service hours and, as always, working extra hard to recruit and retain technicians.

Both retail groups note a familiar pattern in fixed ops results as the industry recovers from the pandemic: higher customer-pay work as customers drive more, and doing more work customers had postponed.

Rapid Recon software allows dealers to monitor each step of reconditioning.

AutoAp alerts dealers to issues and allows them to collect OEM repair fees

GM Ventures and UVeye collaborate on vehicle-inspection-technology projects involving used-car auctions, fleet operations and dealership sales.

In a Wards Q&A, Jim Roche talks about his new business initiative, plus rising warranty claims and how they affect dealers, automakers and car owners differently.

This virtual service advisor is the WebMD of car maintenance, repair.

A lack of estimate and approval coordination originating in the recon department is a recipe for inefficiency. A busy recon shop and time-stretched used-car manager both benefit when more comprehensive and all-in estimates are presented together.

With growing labor shortages and increased demand for vehicle repairs, shops need to consider increasing their use of technology systems to keep up with repair cycles.