The study links the gap in service-experience satisfaction between battery-electric- and combustion-vehicle owners to recall rates, which are more than twice as high for BEVs as for ICE vehicles.

The Boston Consulting Group says that in the next quarter century, EVs will offer U.S. automakers and suppliers opportunities for job growth and a market value hitting many trillions of dollars.

Fixed Ops staff from various dealerships explain the vehicle inspection system to NADA attendees.

As Americans drive more miles in older cars, service department volume booms.

Dealers see the Louisiana apprenticeship initiative as the first step toward a national program.

The latest underbody evaluation system was co-developed with Synthetik Applied Technologies.

Dependable data, visibility and transparency fuel used car acquisitions, reconditioning and sales.

Acceptance of service lane recommendations increase when customers obtain the financing, Sunbit reports.

EV infrastructure has become part of dealership facility standards set by OEMs, Charge Enterprises’ Mark LaNeve says.

The secret is to develop a used-vehicle reconditioning infrastructure that’s fluid enough to shift as inventory needs change.