Dealerships that make early good first impressions enjoy the benefits of long-term customer relationships.

Some dealers see working on all makes and models as a way to increase business and attract new customers.

“We are still studying possible expansion, but for the next 2-year period the focus is on quality and brand improvement,” Hyundai spokesman Frank Ahrens says as analysts question why the auto maker is locking in supply when demand is...

Dealership service operations face stiff competition from independent repair shops and car-care chains.

Dealership fixed-operation departments could learn from retailers who offer customers all sorts of product options.

The men and women who fix cars deserve more respect than they get.

The biggest advantage of selling windshield-wiper blades is the customer-retention opportunity it presents.

The back shop is a good place for taking another crack at pitching vehicle service contracts.

The auto maker plans to introduce four facelifted vehicles later this year as ’14 models: the S60, XC60, S80 and XC70, which represent 83% of U.S. sales. “There’s no signal that we’re lessening our pace here,” John...

Each dealership will have specialized technical capabilities allowing it to repair the EVs’ high-voltage batteries. A wider service network will offer extended coverage for general service, maintenance and repairs.