Mechanic-service adviser communications is a stand-out issue in a survey of 9,000 service technicians from 15 auto brands.

Many customers returning to a dealership for recall work have been on the inactive list for a while.

Bob Tasca III is a drag racer and oversees his family dealership group’s extensive fixed operations.

Construction of the facility, to be Ford’s center of excellence for training across the country, is expected to be completed in December and is scheduled to open in early 2015.

Like a successful football team, dealerships need to follow a game plan.

A panel discussion offers ways for dealers to improve below-par aftermarket sales.

As vehicle-sales profit margins get thinner, it is essential for stores to bolster parts and service operations.

Service technicians can do some frightening things to keep an improperly working lift in service.

A messy dealership back-shop is a turnoff for customers bringing their cars in for service work.

Perodua President and CEO Aminar Rashid Salleh says its funding will help vendors improve operational efficiency by way of technology, cost management and boosting productivity to global standards.