GM’s Women’s Retail Network encourages females to pursue dealership careers.

Car dealers should demonstrate to customers they can’t get the same quality of service anywhere else.

Carlisle & Company predicts up-and-coming technology will allow auto dealerships to make about a third of their replacement parts.

An automaker that prides itself on its R&D wants to improve things at the other end of the spectrum: the dealership.

Nearly 90% of dealership customers and prospects will schedule a service appointment, if asked. 

Increase service department business and keep costs under control. 

Service advisers and auto technicians say they’ve got other things to do than explain how infotainment systems work.

Two groups with different backgrounds and pay plans don’t often see eye to eye. 

Cars.com says its new RepairPal Certified program differentiates dealerships from national car-repair chains.  

Avoid spending too much getting a car ready for resale. But don’t skimp either. And skip looking for service-department scapegoats.