In response to market changes, aftermarket businesses have had to shift to more digital-centric experiences through apps and loyalty programs and more robust online experiences with enhanced search capabilities, online ordering and more.
Modern reconditioning to meet today’s consumer demand, whatever the market, is sound science as well as efficient, transparent and accountable. The system must get cars sale-ready fast to ensure the dealership meets customer demand efficiently and...
Busy service bays have proved to be an effective shield against the impact of the chip shortage. The threat of higher prices for both new and used cars has given people plenty of motivation to keep up on maintenance of the cars they already have.
Better computing, Internet of Things (IoT), next-generation cellular connectivity and cloud computing will increase the dependence on data in the automobile industry. Data will become as crucial to vehicles as oil is today.
Customers who check themselves in at a kiosk and leave their keys are issued a QR code that’s unique to them. After service is completed, the customer scans the QR code off their mobile phone, and the corresponding keys are dispensed.
The average length of vehicle ownership continues to climb, with many models on the road older than 11 years. If dealers and automakers can adapt services to this longer lifecycle, they’ll unlock new opportunities to create value-added experiences.