“We’re in a service-based industry. We should capitalize on what drives revenue, and that’s the connection the consumer feels with the person providing the service,” says VW SouthTowne’s Bryan Armstrong.
Mitsubishi says the uniform design will ensure a cohesive experience for customers across all points where they encounter the brand, from auto shows, websites and brochures to the dealership.
“We try to understand what happens on each call,” says Marchex’s Matt Muilenburg.
“Vehicle service contracts can be extremely valuable to drivers, especially since there are so many reasons out of the driver’s control that cause them to go into effect,” says Protective Asset Protection’s Rick Kurtz.
The ranking is based on yearly average sales, weekly employee earnings and initial costs associated with licensing and bonding.
Employees at a Volvo dealership in Kansas now meet customers with computer tablets in hand right when they arrive in the service lane. It completely changes the customer-service dynamic.
Tech shortage is an industry problem that has to be solved by the industry as a whole.
A new automated system now is in place to promote peace, harmony and better communications in the automaker’s service network.
Service managers should make sure service advisers are trained on how to maximize their presentation of PPM benefits.