“Right now, artificial intelligence is in no way a standalone tool” for replying to customer reviews, says Widewail CEO Matt Murray.
Top dealership performers respond to web leads in 30 minutes or less.
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But artificial intelligence won’t replace dealership staff anytime soon.
Dealers praise kiosks for sparking conversations, education.
Cadillac dealers collectively scored 72 out of 100, the highest in the Pied Piper ranking.
Capital One reports dealers underestimate shoppers’ concerns.
Handwrytten executive Bill Reidy says robotic writing is so sophisticated, it’s difficult to distinguish from actual handwriting.