Jim Henry

The dealer association has complained for many years about OEM facility demands – especially, the demand for uniform, corporate appearance. Such demands “didn’t do a damn thing to increase customer satisfaction before...

Most California car dealerships are limited to occupation by no more than 25% of their indoor capacity. Even the next-highest category imposes a 50% limit.

In total, loan originations were $168.2 billion in the third quarter, the New York Fed reports. That was up 5.7% vs. third-quarter 2019 and, more to the point, an increase of about 24% over the second quarter, when...

“Fixed operations is coming back slowly, but surely,” Sonic’s Jeff Dyke says. Meanwhile, Lithia expects service, body and parts business to grow an average of 5% to 6% on a same-store basis over the next five years.

On a New York test track, the redesigned 4-Series displays its handling acumen, even on a miserably chilly, rainy, autumn day in the Catskills.

“I don’t think there’s any going back to the old normal,” says Mike Kane, senior vice president- consumer credit operations for Ally Financial’s automotive segment. “If you haven’t invested in low-touch or no-touch —...

It’s a truism in the service and parts industry that service retention for franchised new-car dealerships falls off as length of ownership increases, especially once vehicles are out of warranty.

Porsche Cars North America says all three dealerships involved will continue with their existing service operations. The new off-site locations are additional capacity to better serve more customers.