Volvo says it will be an all-electric vehicle company by 2030 and by that time will convert entirely to online sales, essentially relegating dealers to delivery and service centers. Such an announcement puts car...

The pandemic has accelerated many changes. Some customer-centric services, such as vehicle “concierge” or pick-up and delivery, went from a convenience to the price of admission for most fixed operations.

For those dealers not in the premium luxury end of the market, wouldn’t it make sense to investigate the marketing, technologies and new ways of securing business in the subprime, deep subprime and first-time buyer...

Home delivery for many items such as prepared food and groceries are costing everyone more money, and everyone is losing: the merchant, the delivery company, the driver and, most importantly, the consumer.

In this second of a two-part series, the author urges auto dealers to open up to new ways of thinking about digital retailing, free of the constraints currently in the market. Incumbents resisting adaptation and...

In this first of a two-part series, author John Possumato says new arrivals in the used-car retailing space aren’t making any real money yet, but Carvana is highly valued because it has enough customer momentum and...

If I were time warped from January to now, I’d think I was in a sci-fi remake of “The Andromeda Strain.”

NADA Chairman Rhett Ricart is right: “Dealers will be more than just fine” as the world changes.