Self-Service Business Intelligence is an approach to data analytics that enables users to access and explore data sets and make sense of what they mean.
At any given time, 20%-25% of all vehicles on the road have open recall. Many of these vehicles find their way – unknowingly to dealers – onto used-vehicle lots.
If you provide value, prove your ROI and have great people providing concierge-level service, congratulations. You are off to a great start. But, of course, there is always more to the story.
Dealers need to take a close look at how they manage the recall process. Every dealership should develop a written policy outlining their safety recall repair management policy, then make sure employees are educated...