Ford Motor Co. confirms it is seeking to reduce the number of dealerships in its U.S. network. At our dealer intro show meeting earlier this month in Las Vegas, we outlined for dealers what steps we were going to be taking to improve dealer...
Moving to eliminate errors in processing point-of-sale buyer contracts and improving customer satisfaction, Chrysler Financial plans to expand its paperless electronic system called at its dealerships. Chrysler Financial is a business unit of...
Running a successful car-care clinic at a dealership requires three Cs: Commitment, consistency and content. It also requires one F: Fun. You need commitment by staffers to promote it. You also need consistency so that staff and customers alike...