Striving for efficiency and insisting on accountability can help auto retailers work around “mom-and-poppy” issues.

Cox Automotive President Stephen Rowley talks dealers and the future of auto retailing. 

Fixed Ops Helps Offset Low Vehicle Gross Profits

The auto industry can pray that household income miraculously starts growing much faster, or that it can figure out how to slash costs to make cars more affordable while trying to find new sources of revenue.

Manufacturer exec tells dealers the drop will be about one-third. 

Conventional understanding and thinking around repairs, service and upgrades is changing for millions of consumers and the OEMs that sell to them.