Shoppers want to work with dealers but question their expertise in some key areas.

Partnerships all come down to the mindsets of dealers and manufacturers, say industry insiders.

New technology is making it possible for used-car dealers and auction companies to move their businesses online and still make a profit.

Analysts believe dealership profits will also rise.

BEV owners rely on their apps, but satisfaction levels are low, according to J.D. Power.

Dealers need to advertise by leveraging search engines, social media, online video platforms and streaming audio spaces – platforms that weren’t considered five or 10 years ago.

Cox Automotive says used-EV inventories are expanding in tandem with new-EV sales growth driven in part by Inflation Reduction Act incentives.

Kelley Blue Book releases 5-year Cost-to-Own Awards.

The IRS has scaled back the number of available vehicles qualifying for the clean-vehicle tax credit. But as manufacturers push to satisfy the new requirements, there is hope that the list will get longer.

Dealers who encourage collaboration and brainstorming between departments will optimize the ownership experience and heighten opportunities to sell the customer that next vehicle.