Since 2019 the military training program has graduated 106 rookie BMW technicians nationwide. Dealerships need about 76,000 new technicians annually due to retirements and job departures, but only about 39,000 service techs graduate from tech...

VW is turning to dealers to bring “their communities into electric vehicles,” says Scott Keogh, who heads Volkswagen Group of America.

Over-the-air updates could enable technicians to identify and diagnose a problem remotely and have the parts ready for a vehicle service appointment, boosting a dealer’s efficiency and net income, says Bill Cariss, president and CEO of Holman...

“There are more issues to iron out when a new EV is launched,” says James Davies, head of the analytics firm We Predict.

Big publicly traded, franchised dealer groups say customers are getting service work done that was put off due to the coronavirus pandemic.

In response to market changes, aftermarket businesses have had to shift to more digital-centric experiences through apps and loyalty programs and more robust online experiences with enhanced search capabilities, online ordering and more.

Modern reconditioning to meet today’s consumer demand, whatever the market, is sound science as well as efficient, transparent and accountable. The system must get cars sale-ready fast to ensure the dealership meets customer demand efficiently and...

A Cox Automotive survey indicates 55% of consumers say they go to a dealership because its service personnel know their vehicle better.

Busy service bays have proved to be an effective shield against the impact of the chip shortage. The threat of higher prices for both new and used cars has given people plenty of motivation to keep up on maintenance of the cars they already have.

Better computing, Internet of Things (IoT), next-generation cellular connectivity and cloud computing will increase the dependence on data in the automobile industry. Data will become as crucial to vehicles as oil is today.