The pandemic has changed much in the auto industry, “and that is particularly true when it comes to fraud,” says eLend CEO Pete MacInnis.

The FTC on Nov. 15 extends the deadline to comply with its Safeguards Rule. Here’s expert advice on what dealers need to do to begin compliance and avoid stiff monetary penalties.

Industry-watchers expect an F&I dip as interest rates rise, but a crash is not imminent.

While traditional credit scores remain a strong indicator of creditworthiness, today’s consumers may be more complex.

Dealerships are vulnerable to payment fraud because they have always suffered from weak internal controls and a lack of duty segregation.

Auto insurance marketplaces make sense. F&I marketplaces, not so much.

Low incentives, credit union popularity and delayed purchases are expected to influence consumer demand.

Remote options can free staff, slash customer wait times and boost deals. Still, not all dealers think they are worthwhile.

As the new-car inventory shortage continues, more shoppers turn to used vehicles and credit union financing to offset sticker shock.

“I was trying to come up with something different and saw what was going on with catalytic converter thefts,” says Auto Prime Financial Services’ Brian Murphy.