Forging signatures and fudging loan-application information can get a dealer in trouble – and on a government list.

Finance and insurance specialists say it is impractical to follow the “100%” rule of trying to sell every product to every customer. 

It doesn’t cut it to blame fill-in employees, rookies or “the desk” for car-deal discrepancies.

Dealerships fully converting to e-transactions is taking longer than some people had thought.

Dealers need to protect themselves against people who will say and do anything to get a freebie.

As digital dealerships expand, the finance and insurance industry looks at options to what traditionally has been in-person selling.

The auto-financing company sponsors trips to art museums and displays art at the workplace in an effort to get employees to think creatively.

Done right, leasing helps everyone. Done wrong, it hurts residual values and brand strength.

Different entities pursue car dealers with an overabundance of regulations, oversight and exposure.

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